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Here’s the answers to some frequently asked questions.If your query isn’t covered reach out to our team for a swift reply
What are private transactions and why use them?

Private transactions are cryptocurrency transactions where one of both parties involved are unable to see or trace the other’s wallet address.

When sending and receiving crypto your wallet is revealed to the other party. Doing so means everyone you transact with can easily see the contents of your wallet plus its entire financial history in perpetuity. Such exposure creates the same issues and risks that would arise if you were to reveal your traditional bank accounts details to everyone you transacted with.

Privacy is security, so private transactions protect you from being unsafe in this way.

Why trust xBlock?

xBlock was built ground up to support compliant enterprise grade transactional privacy.

xBlock does not have access to the sender’s wallet address and transactional log data is automatically deleted after 48 hours. No data is ever sold or provided to third parties. During the 48 hour window xBlock provides individual specific data only if a partner exchange has flagged a security threat tied to the wallet exchanging the funds and expressly requests it or upon the request of law enforcement agencies.

During your transaction xBlock never has access to your funds, never receives a deposit from you, never transfers your assets or applies a fee. With more than $150 million in volume and 50,000 transactions to date no user funds have ever been lost.

In the event of an issue our in-house dedicated Support Team is available 24/7 to support you and ensure your funds are safe.

Is xBlock truly anonymous?

xBlocks routes through multiple exchanges that also swap your tokens on leading anonymizing blockchains before swapping back again to your destination currency. Being sent from one exchange to another unrelated exchange in this way creates a privacy layer that severs any on-chain connection between origination and destination wallet. Tokens that arrive at the destination wallet cannot be linked back to the originating sender making the transaction untraceable and truly private.

Is xBlock compliant?

Yes, xBlock’s systems and processes comply with the requirements of regulatory authorities in all key jurisdictions. As a compliant solution for private transactions xBlock is built ground up to cater to the needs of legitimate Web3 businesses who use the option of private transactions to keep their critical financial data safe from external third parties with whom they transact.

Is xBlock a crypto mixer?

No, xBlock is not a crypto mixer. Crypto mixers pool user funds and act as a functional intermediary in their mixing process. xBlock never takes custody of user assets, never receives a deposit from users, never transfers user assets and does not charge users a fee. All xBlock exchange partners have confirmed real-time risk-based KYC and AML systems to monitor and potentially block transactions identified as high risk of being sanctioned or involved in illegal activity. Additionally xBlock does not accept transactions over $60,000 or transactions initiated from the Tor Network, both criteria preferred by parties involved in sanctioned or illegal behavior.

What transaction data does xBlock and its exchanges store?

All data is stored for 48 hours in order to allow enough time for users to reach out to Support should they need to. A user may elect to delete their order from records earlier if the transaction has already completed.

The two exchanges involved in the transaction only store ‘their side’ of the transaction. Exchange 1 does not have a record of the transaction after sending it and Exchange 2 does not have a record of the transaction prior to receiving it. IP, User Agent and AcceptLanguages are not forwarded to the exchange unless a security threat has been flagged tied to the wallet exchanging the funds and the exchange expressly requests it.

How long will transactions take to complete?

Usually private transactions take between 20 and 40 minutes to complete with semi-private transactions taking less than 3 minutes to complete. The time can vary due to a number of factors, such as the selected token pair and potential congestion on the respective blockchains. Blockchains with a large number of verifications and so a longer transaction confirmation time will also take longer.

If your order has not been processed after one-hour, feel free to contact our Support Team with your Order ID so we can follow this up quickly and resolve it for you.

How is Average Transaction Time calculated?

The calculation is the average duration a transaction will take based on the historical performance of the exchanges through which the transaction is routed as well as current network congestion time.

What fees does xBlock charge?

The quoted fee is fully inclusive and includes network gas fees, exchange fees and exchange spreads which are incurred when swapping in and out of the anonymizing currency. While you pay no more for using xBlock than you would by going directly to the selected exchanges, given xBlock’s negotiating power with its exchange partners in almost all circumstances you will pay less using xBlock.

xBlock does not charge any fees. In return for routing your transaction xBlock receives a small commission paid from the exchange’s fee and as such does not impact your rate.

What are Variable and Fixed rates?

Variable rates shown are an estimate as the final transaction rate may vary slightly. Variable rates can change while the transaction is occurring given shifts in conversion rates and exchange slippage. Variable rates suit transactions where the amount to be swapped, sent or bridged is defined instead of the amount to be received. Given variation can occur, and is factored into this type of transaction, variable rates are better than fixed rates and as such are recommended for most transactions.

Fixed rates suit the payment of invoices. If you know the token amount needed to be received you can lock in the amount of the token required to be sent. Fixed rates factor in recent volatility in both the conversion rates of the token pair and potential exchange slippage while the transaction is being completed. Given this fixed rates are higher than variable rates.

Do I need to connect my wallet?

No. You do not need to connect your wallet to process transactions. Simply choose a token pair, set a receiving wallet address, and send your funds to the wallet address provided. It’s that simple.

What KYC and AML requirements exist?

Transactions are non-KYC, however each xBlock exchange partner operates live, risk based KYC and AML systems to automatically filter out wallets which have been sanctioned or associated with criminal activity.

In the event a transaction is flagged as sanctioned or exhibiting high risk association with criminal activity, the exchange may require additional information as per their individual KYC and AML policies. Such events are rare and our Support Team will either connect you with the exchange partner or defer to their preferred solution for remediation.

I sent my funds, it now says ‘Order Expired’, are my funds at risk?

No, your funds are safe. Please contact our Support Team with your Order ID so we can follow this up quickly and resolve it for you.

What if I accidentally sent the wrong currency?

If you have sent the wrong currency your funds are still safe. However it will require our support team to resolve the matter which can potentially take up to 24hrs.

Please contact our Support Team with your Order ID so we can follow this up quickly and resolve it for you.

What if I accidentally sent the wrong amount?

Not to worry, your transaction will most likely still process automatically unless what you sent is markedly different from the initially entered amount.

What if my order status shows it completed yet funds are not received?

Usually the transaction is pending, which means that during the transaction confirmation time network gas fees have spiked causing it to delay your transaction completion. To confirm this, we recommend searching your receiving wallet address history on a blockchain scanner such as etherscan or bscscan, and checking the transaction history. If you see a ‘pending’ deposit transaction, this is almost certainly a gas fee issue and will resolve itself in time.

If you do not see a ‘pending’ deposit transaction however, please contact our Support Team with your Order ID so we can follow this up quickly and resolve it for you.

What is Multi Send?

If you need to send, swap or bridge to multiple wallets at the same time then Multi Send allows you to do so, saving you time and effort.

How can I find my order details again?

Use the search bar [Search a Tx] to track your transaction.

How can I reach you about a business proposal?

Please contact our Support Team

Web3 Privacy Reimagined.
Enhanced privacy on your terms.